Refund policy

Because we sell services rather than physical goods, refunds depend on how far the work has progressed. The principle is simple: you shouldn't pay for work we haven't done.

Before production starts

If you cancel before we have begun production — in practice, any time before your brief has been actioned — you get a full refund, no questions asked. Email info@omnimediadigital.com with your order number.

After production starts

Once work is underway we refund the portion that hasn't been produced. For a multi-deliverable package this is calculated per deliverable. For monthly packages it's pro-rated against the days remaining in the month.

After delivery

Delivered creative work is not refundable, but it is revisable — every package includes revisions, and we would much rather fix something than have you walk away unhappy. If a delivered package materially fails to match what its page described, tell us within 14 days and we will either redo it or refund it.

Things we can't refund

• Advertising spend paid directly to a platform. That money goes to the platform, not to us, and has to be recovered from them.
• Work delayed or blocked because access, footage or brief responses weren't provided.
• Results. We can be accountable for the work and the process; nobody can honestly guarantee a particular return from an advertising campaign.

How to request one

Email info@omnimediadigital.com with your order number and a sentence about what went wrong. We respond within two business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days depending on your bank.